Privacy Policy


How do we use your information?


Visitors to our website

When someone places an order at use a third party service, Go Daddy, to collect customer information.  We do this to be able to post orders to customers correctly and also be able to contact them if there is an issue with their order.  We do not share this information and we do not use this information for anything other than fulfilling a customer order.  Our third party provider may also contact the customer as part of an automated service if a basket is abandoned as a customer service feature.  


We also use two third parties for online payments, Paypal and Stripe.  Twinings Home Fragrance do not have access to your personal payment details, nor do we hold any information on them.


You can access the privacy policies for our third party providers here:







Twinings Home Fragrance use a third party service, McAfee Secure, to maintain the security and performance of


People who contact us via social media

All of our social media interactions are managed in house by authorised personnel only using password protected devices.  If you send us a direct message, it will be answered only by one of us and will not be shared with anyone else or any other organisations. We will not use your information for direct sales or marketing.


People who email us

We have one sole email account for Twinings Home Fragrance, twiningshomefragrance@hotmail.comAccess to this email is password protected and only accessed by owner Carrie Twining.  All devices with email access are password protected.


Your Rights

Under the Data Protection Act 1998, you have the rights as an individual which you can exercise in relation to the information we hold about you.


You can read more about these tights here -


Access to Personal Information

Twinings Home Fragrance try to be as open as it can in terms of giving people access to their personal data.  We hold as little data as possible and only use your data to process orders, not for sales or marketing.  Individuals can find out if we hold any personal information by making a ‘subject access request’ under the data protection act 1998.  If we do hold information about you we will:

·     Give you a description of it;

·     Tell you why we are holding it;

·     Tell you who it could be disclosed to;

·     Let you have a copy of the information.


To make a request for any personal information we may hold or to correct any mistakes please send your request to Carrie Twining at


Changes to this privacy notice

This privacy notice was last updated on 14thMay 2018.


How to contact us


Post: 45 Winfield Street, Rugby, Warwickshire, CV21 3SJ

Phone: 01788 330545

Email: twiningshomefragrance